Customer just doesn't get it - Heat Treat

[Knifemaker.ca]

Had a customer show up last week with a batch of blades for heat treat. He wanted his ATS 34 blades at 65 and his S60V folder blade at 68. I flat out told him no. He said his previous heat treater had done that. Interesting - but NO.

I told him 61 was a good hardness for ATS 34 and that S60V should be more like 59. He said he needed them harder so I told him to take them somewhere else. He said to do them best I could but he hoped for at least 62.

Dreading the pickup.

 

[JawJacker]

After the second NO, conversation done.

 

[Ed of all trades]

He likely won't know the difference. Those might be numbers he has heard and has no idea what they really mean. Ed

 

[coachcampana]

68? What would you want hardened to 68?

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[goh2499]

Should have told him take them to his previous heat treat... I don't think he understands the heat treat process and it purpose...

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[EdCaffreyMS]

Whew! That's certainly somebody who just doesn't know what he/she is talking about. Those situations generally go one of two ways..... 1. You have a chance to educate, and they actually pay attention to what you're telling them. 2. (the more common outcome) Its like teaching a pig to fetch.....it wastes your time.....and annoys the pig.

 

[wall e]

I dont understand why? The customer using the blades in a chipper? I am lost as to why any knife needs to be as hard as a planer or chipper blade? Just wow.

 

[John Wilson]

maybe they are prison shanks and he needs them to snap off when the fool he's about to get, gets got.

 

[J. Hoffman]

Tell him you hit the numbers right on the head. He isn't going to know the difference.

 

[coachcampana]

Tell him you hit the numbers right on the head. He isn't going to know the difference.

Ha! This.

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[John Wilson]

Tell him that you ordered a custom made oven that goes to 11. Most ovens max out at 10, and would only take the blades to Rc61, but when you need that last little bit... there it is. 11.

 

[Knifemaker.ca]

Where is the like button on this thing Ed?

 

[Knifemaker.ca]

Thanks all for the feedback. He seemed OK with the 62ish results. Apparently, his blades have always had stellar performance. Sad that he had to settle for my standards. :-(

 

[John Wilson]

Well if he comes back, charge extra for SETTING 11. You could probably get those bad boys up to 83 or so... (calculated of course because no tester goes there)- but it's an extra $200 per knife and he has to sign a non-disclosure agreement because it's a proprietary process.

At that hardness, the knives must be coated before treating with your proprietary space age polymer, Whiskey Delta Mark 4 Mod 0


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