Mike Martinez
Well-Known Member
Quite often the only word that moves quickly about a business or an individual is a negative one... this is not the case. A week ago I ordered new stencils from Ernie and everything went smoothly until I got my hands on them. I followed typical protocol on setting up for a stencil and went for it expecting to be wowed like everyone else has been with Ernie's product. Sadly this was not the case. Due to my foul up, I inadvertently destroyed three stencils. After the fist I email him and he gave me some pointers but try as I may, I couldn't get the stencil to stay together long enough to leave a mark. I changed everything and kept on destroying stencils until deciding to change the electrolyte solution. The stuff had been sitting in my shop for a long while in through the hot Texas summers. Anyhow, the homemade saline solution worked wonderfully and I let Ernie know. Here is where he sets himself apart from others... He asked me how many stencils had been ruined and I told him... with a bit of shame mind you. Next thing you know, he sends me an email to let me know that he has sent 3 replacement stencils to replace the one that I MUCKED UP. How great is that?!
Sorry for the long post but I felt that Ernie deserved some recognition. He has a customer for life in me.
Sorry for the long post but I felt that Ernie deserved some recognition. He has a customer for life in me.