That's interesting.... I quit using UPS for a very similar reason. I purchased, and shipped TWO burgmaster OB drill presses via UPS. They both arrived literally destroyed beyond use. I had paid the additional $$$ for insurance, and was assured that IF anything happened to them, I would be fully reimbursed for the insured amount. NOT!! After 9+ months of trying, and several "claims" visits/inspections, it became painfully obvious that UPS directs a significant amount of resources & personnel into NOT paying claims. EVERY time you call about a claim, you have to start over, because they "lost" the information, and you NEVER speak to the same person/office twice. We went all the way to UPS Headquarters in Atlanta.... and took the 9+ months getting there.....and still never got a cent. $2,100 worth of useless drill presses destroyed, and they never paid a penny on them....for the over $135 in "insurance" that I paid for.
I suppose its all about experiences....mine with UPS have been horrible, while through all the years of using the Post Office/Priority Mail, I have had only 1 claim through USPS..... and that was taken care of within 5 days of making the claim.