Frank Hunter
Well-Known Member
Things have been going really well lately. However, this afternoon while I'm down at the shop, my wife received a call from a knife gallery/gift shop that I'd supplied earlier in the month. The manager is stating that they've been trying to contact me via email repeatedly with no answer, that the two knives that they had paid for have not arrived at the store. They're wanting a refund. This has really got potential to be a triple-threat as per USPS website the knives arrived two days after I shipped them, on the 18th. I gave 72 hours after arrival and pulled the money from PayPal. The confirmed address was a P.O.Box, they're a legitimate company with a large following. My only thought is that there's been a miscommunication and the knives are still at the post office.
I'm possibly out my labor, the time spent in communications so far, and a slice of my reputation with this. Not to mention that I'd been very pleased to have a new gallery to sell from.
There is some fishy stuff here, I assure you all that I've received no emails as the manager is stating. Also, USPS is showing that the knives did arrive. The name on the address is different than the contact with their company I have been speaking with, so there are at least 3 different individuals on their end. I'm thinking that this is going to go poorly.
I did not use signature confirmation, and this is likely to be what nails me on this as PayPal will not support the seller unless you pay for that additional service.
Any advice would be welcome, I've had some people be easier customers than others but nothing like this.
I'm possibly out my labor, the time spent in communications so far, and a slice of my reputation with this. Not to mention that I'd been very pleased to have a new gallery to sell from.
There is some fishy stuff here, I assure you all that I've received no emails as the manager is stating. Also, USPS is showing that the knives did arrive. The name on the address is different than the contact with their company I have been speaking with, so there are at least 3 different individuals on their end. I'm thinking that this is going to go poorly.
I did not use signature confirmation, and this is likely to be what nails me on this as PayPal will not support the seller unless you pay for that additional service.
Any advice would be welcome, I've had some people be easier customers than others but nothing like this.