SHOKR
Well-Known Member
hey guys
i recently had a someone request a carbon fiber dagger, you can see it here http://knifedogs.com/showthread.php?27541-my-knives&p=247209#post247209, when i was working with her on the design i realized after a while that i gave her too much options and she was one of those who when given too much options doesnt know what to do and gets confused but i guess most of us tend towards that really
now another one saw that dagger and he requested to see couple of design options, i showed him 'few' designs and he chose two and told me i can choose based on what i think is best.
now we all know that this sentence only means i either shut up and do what I like OR start working to make it best for him, in which case i will give him probably a lot of modification options based on his needs... what i told him is it depends on your needs and i can modify it a bit if you like (because it was designed to be really small!)
lets face it, we all want that satisfied and happy customer, specially new makers like me
my question is how much modification choices do you give a customer without facing the trouble of 'too many'? and i am talking about the one who doesnt actually know what he wants.
i am interested to hear your answers, experience, how you deal with it in general because i too am a fairly technical person so i can work with a customer on modifications a lot but i fear i will only be making it worse (for myself or for them)
i recently had a someone request a carbon fiber dagger, you can see it here http://knifedogs.com/showthread.php?27541-my-knives&p=247209#post247209, when i was working with her on the design i realized after a while that i gave her too much options and she was one of those who when given too much options doesnt know what to do and gets confused but i guess most of us tend towards that really
now another one saw that dagger and he requested to see couple of design options, i showed him 'few' designs and he chose two and told me i can choose based on what i think is best.
now we all know that this sentence only means i either shut up and do what I like OR start working to make it best for him, in which case i will give him probably a lot of modification options based on his needs... what i told him is it depends on your needs and i can modify it a bit if you like (because it was designed to be really small!)
lets face it, we all want that satisfied and happy customer, specially new makers like me
my question is how much modification choices do you give a customer without facing the trouble of 'too many'? and i am talking about the one who doesnt actually know what he wants.
i am interested to hear your answers, experience, how you deal with it in general because i too am a fairly technical person so i can work with a customer on modifications a lot but i fear i will only be making it worse (for myself or for them)