Wayne Coe
Forum Owner - Moderator
Well, I have good news, and bad news. Which do you want first?
OK, the good news is that the second motor that I sent to Dave at Great Lakes Waterjet got there today, after 10 days.
The bad news is that it is in worse shape than the first one he recieved.
Because most of you do ship items to customers I am offering this:
1. I advise all of you when shipping to conduct your business in writing.
PMs or e-mail will be just fine. Print out a copy of all
commuinacations. Keep the copies.
2. Ask your customer, "How do you want it shipped?"
3. Do you want it insured?
4. Do you want tracking?
5. Advise them that all items are pre-paid before shipment and
6. All items are shipped FOB the shipper. This means that when you
deposit the item at the shipper your responsibility ends. It is theirs
from that point on.
I notice that all companies that I do business have these stipulations in their paperwork so we are not being over bearing or unfair when we make these stipulations of our customers. Just doing business the way the big boys do it, and they can afford the losses a whole lot better than we can.
OK, the good news is that the second motor that I sent to Dave at Great Lakes Waterjet got there today, after 10 days.
The bad news is that it is in worse shape than the first one he recieved.
Because most of you do ship items to customers I am offering this:
1. I advise all of you when shipping to conduct your business in writing.
PMs or e-mail will be just fine. Print out a copy of all
commuinacations. Keep the copies.
2. Ask your customer, "How do you want it shipped?"
3. Do you want it insured?
4. Do you want tracking?
5. Advise them that all items are pre-paid before shipment and
6. All items are shipped FOB the shipper. This means that when you
deposit the item at the shipper your responsibility ends. It is theirs
from that point on.
I notice that all companies that I do business have these stipulations in their paperwork so we are not being over bearing or unfair when we make these stipulations of our customers. Just doing business the way the big boys do it, and they can afford the losses a whole lot better than we can.